Legal
Terms of Service
The agreement between our kitchen and your table: how orders, cancellations, guarantees and delivery work.
Placing an order
Every order is made to order. We cook three days a week, and orders placed by 5 PM are eligible for the next scheduled batch day. When you submit an order request you are reserving a slot in that batch; we confirm your delivery window by email before we start frying. Party Platters need at least 48 hours of notice so the batch can be planned with extra care.
Cancellations and changes
Because your food is prepared specifically for your delivery slot, cancellations must be made 24 hours before the scheduled delivery window for a full refund. Inside that window the ingredients have already been committed to your batch, so we cannot offer a refund, though we will always try to move your order to a later batch day where it is possible. Changes to your address or quantity are welcome up to the same 24-hour mark.
The Fresh-or-Free guarantee and its limits
If your food does not arrive hot and fresh, we will replace the order or refund you immediately. To make that promise workable, please tell us on the day of delivery — the guarantee covers the condition of the food when it reaches you, not food that has been stored or reheated afterwards. It also does not cover taste preference, an address error supplied at checkout, or an order nobody was available to receive at the agreed window.
Delivery scope
We deliver within a 10-mile radius of Tucker, GA. That radius is a quality decision: it is the distance over which the heat and texture survive the trip. If you are slightly outside it, contact us; we can often accommodate neighboring areas for a small extended-mileage fee agreed in advance. Delivery is free on orders over $35; below that a flat $3.99 delivery fee applies.
Prices and allergens
Prices are shown in US dollars and are the prices that apply at the time you place your order. Our food is prepared in a kitchen that handles wheat, dairy, eggs and frying oils, so we cannot guarantee an allergen-free environment. If you have an allergy, tell us before you order and we will be straight with you about what we can and cannot do.
Contact
These terms are written to be read, not to be hidden behind. If anything here is unclear, write to Consolata at fastresults@gmail.com and ask.